Subscription Policy

Last Updated: May 12, 2026

At SF Zero, we believe a subscription should feel like a service, not a trap. This Subscription Policy explains how subscriptions to SF Zero Complete work, how to manage them, and how to cancel. We've written it the way we'd want to read it ourselves.

This Subscription Policy should be read in conjunction with our Terms and Conditions.

How Subscriptions Work

At checkout, you can choose between a one-time purchase or a subscription. Both options are always visible. Neither is hidden, pre-checked, or buried.

If you choose a subscription:

  • Your selected payment method will be charged automatically at the start of each billing cycle.
  • A fresh bag of SF Zero Complete will ship to you on the same schedule.
  • You'll receive an email notification before each renewal, so you always know what's coming.
  • You can change, pause, or cancel any time, with no penalty and no phone call required.

Subscription Frequency

The default subscription cycle is every 30 days, matching the 30 servings per bag of SF Zero Complete.

You can change the frequency at any time through your account. Available options include:

  • Every 30 days
  • Every 45 days
  • Every 60 days

If you need a custom interval, email support@sf-zero.com and we'll set it up manually.

Subscription Pricing

Subscription pricing is clearly displayed at checkout and on the product page. The subscription discount is calculated against the one-time purchase price.

Pricing rules:

  • The subscription price at the time of your first order applies to all future renewals at that frequency.
  • If SF Zero changes subscription pricing, existing subscribers will be notified by email at least 30 days in advance.
  • You may cancel before any new price takes effect, and no charge will be made at the new rate without your continued consent.
  • Promotional discounts (e.g., welcome offers, holiday deals) apply only to the orders specifically described in the promotion, unless stated otherwise.

Renewal Notifications

Before each renewal, you'll receive an email notification. This email will:

  • Confirm the upcoming charge date
  • Confirm the amount
  • Include a direct link to manage, pause, or cancel your subscription

We send this notification at least 3 days before the renewal date, so you always have time to act.

Pausing Your Subscription

If you've stocked up, you're traveling, or you just need a break, you can pause your subscription instead of canceling.

To pause:

  • Log in to your account and select Pause Subscription, or
  • Email support@sf-zero.com with your order number

Pauses can be set for any number of weeks or months. Your subscription will automatically resume on the date you choose, or you can resume it manually at any time.

Modifying Your Subscription

You can modify the following at any time through your account:

  • Shipping address
  • Payment method
  • Delivery frequency
  • Next ship date (skip a shipment, move it earlier, or push it later)
  • Add a one-time product to your next order

Modifications made before your next renewal date take effect for the upcoming shipment. Modifications made after a renewal has been processed apply to the following cycle.

Canceling Your Subscription

You can cancel your subscription at any time, with no fees, no questions, and no phone calls.

Two ways to cancel:

  • Log in to your account and select Cancel Subscription. Cancellation takes effect immediately and is confirmed by email.
  • Email support@sf-zero.com with your order number. A real person will reply within one business day and confirm your cancellation.

Cancellation rules:

  • Cancellation takes effect for all future billing cycles.
  • Charges already processed before cancellation are not refundable through cancellation, but may be eligible for a return or refund under the Return & Refund Policy.
  • If an order has already been processed for shipment, that order cannot be canceled but the subscription will not renew.
  • Once canceled, you can reactivate your subscription at any time. Your account history will be preserved.

Failed Payments

If your payment method fails on a renewal date:

  • We will attempt to charge the payment method up to three times over the following seven days.
  • You will receive an email notification asking you to update your payment information.
  • If payment cannot be collected within seven days, the subscription will be automatically paused.
  • Your subscription will resume only after you have updated a valid payment method.

We will never ship a product without a successful payment, and we will never charge a card that has been removed from your account.

Refunds on Subscription Orders

Refunds for subscription orders follow the same rules as one-time orders, as described in the Return & Refund Policy:

  • Unopened bags can be returned within 30 days of delivery.
  • Opened bags are covered by the 30-Night Sleep Guarantee on first-time orders.
  • Charges already processed will not be automatically refunded upon cancellation. To request a refund for a recent charge, email support@sf-zero.com.

Subscription-Only Benefits

When you subscribe, you also get:

  • A lower price per bag compared to one-time orders
  • Free shipping on every renewal, regardless of order value
  • Priority access to new SF Zero products before public launch
  • The option to add one-time products to your subscription order

These benefits apply automatically to active subscriptions. They do not transfer to one-time purchases.

Changes to This Subscription Policy

SF Zero may update this Subscription Policy from time to time. Material changes that affect billing, cancellation, or pricing will be communicated to active subscribers by email at least 30 days in advance.

It is the Customer's responsibility to review this policy periodically. Continued participation in a subscription after changes have been published constitutes acceptance of the revised policy.

Contact

Questions about your subscription? Email support@sf-zero.com. A real person replies within one business day. No bots, no ticket queue.

Summary

  • Both subscription and one-time purchase are always visible at checkout. No dark patterns.
  • Default frequency is every 30 days. Adjustable to 45 or 60 days, or custom on request.
  • Notification email sent at least 3 days before every renewal.
  • Cancel any time with one click in your account, or one email. No phone calls. No fees.
  • 30-day price guarantee on existing subscribers when pricing changes.
  • Failed payments pause the subscription. They do not silently ship product or hold your card.
  • Free shipping on every renewal.