Return Policy

Last Updated: May 12, 2026

At SF Zero, we want you to sleep better. If SF Zero Complete doesn't help you do that, we don't want to keep your money. This page explains your return rights, the procedure, conditions, and how our 30-night sleep guarantee works. By placing an order, you agree to the terms below and to our Terms and Conditions.

This Return & Refund Policy should be read in conjunction with our Terms and Conditions.

Return Period – 30 Days

SF Zero offers a voluntary 30-day return period from the date of delivery. During this period, you may request a return without providing a reason, unless otherwise required by applicable law.

Because SF Zero Complete is a consumable supplement, returns are only accepted if the bag is unopened and the safety seal is intact. This is a food safety and hygiene requirement. We cannot resell or accept back any product whose seal has been broken.

If your bag is opened and SF Zero Complete isn't working for you, the 30-Night Sleep Guarantee further down this page applies instead. You are covered either way.

30-Night Sleep Guarantee

We believe SF Zero Complete works. If it doesn't work for you, that is on us, not on you.

If you have used SF Zero Complete nightly for at least 14 nights and you don't notice a difference in your sleep, email us at support@sf-zero.com within 30 days of delivery. We will issue a full refund. Keep the bag. No need to ship anything back.

You only need to:

  • Email us within 30 days of delivery
  • Include your order number
  • Tell us briefly what you experienced. This helps us improve the formula and is the only thing we ask in return

One refund per customer under the guarantee. Applies to first-time orders of SF Zero Complete.

How to Return Your Order (Unopened Bags)

Step 1 – Register Your Return Within 30 days of receiving your order, contact us at support@sf-zero.com and provide:

  • Your name
  • Your order number
  • The items you wish to return

Step 2 – Receive Return Instructions After your request has been approved, you will receive:

  • The return address
  • A mandatory return form

Returns may only be sent after receiving these instructions. Returns without prior approval or without the required return form may not be processed.

Step 3 – Pack and Ship the Product

  • Pack the bag securely, preferably in its original packaging.
  • Include the completed return form and proof of purchase.
  • Ship the parcel using a reliable carrier with Track & Trace.

Approved returns must be sent to SF Zero's designated return facility in the United States. The exact return address will be provided upon approval.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless:

  • The product was delivered defective, damaged, or incorrect.
  • The return falls under the 30-Night Sleep Guarantee, in which case nothing needs to be returned.

In such cases, SF Zero will reimburse reasonable return shipping costs.

Return Conditions

To qualify for a standard refund, the following conditions must be met:

  • The bag must be unopened with the safety seal fully intact.
  • The bag must be undamaged and in resalable condition.
  • The product must be returned in its original packaging where reasonably possible.
  • The return must be shipped within 14 days after approval.
  • The mandatory return form must be completed and enclosed.
  • The bag must not show signs of tampering, opening, or use.
  • Fragile or temperature-sensitive items must be securely packaged to prevent damage during return shipping.

SF Zero reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for a standard return:

  • Opened bags. These are covered instead by the 30-Night Sleep Guarantee. See above.
  • Bags with a broken or missing safety seal.
  • Bags past their best-by date.
  • Damaged or incomplete items.
  • Returns submitted without prior approval.
  • Products returned without the mandatory return form.
  • Items damaged during return due to inadequate packaging.
  • Gift cards.
  • Purchases made during special promotions, sales, Black Friday, or outlet events. These may be eligible only for exchange or store credit where permitted by law.

Refunds

Once your return has been received and inspected, you will receive a confirmation email.

Approved refunds will be issued within 14 days via the original payment method used for the purchase.

SF Zero reserves the right to issue a partial refund if the returned product is damaged, incomplete, or does not meet the return conditions.

Original shipping costs are non-refundable unless the return is due to an error by SF Zero or a defective product.

Defective or Incorrect Product

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect product, contact support@sf-zero.com within 48 hours of delivery with clear photos of the packaging and the bag.

SF Zero will provide an appropriate solution, which may include:

  • A free replacement, or
  • A full refund, including applicable shipping costs.

Return shipping costs will be fully covered in such cases. You may not need to ship anything back. We will tell you in our reply.

Complaints and Customer Support

If you have a complaint or comment regarding your order, delivery, or our services, please contact support@sf-zero.com. A real person replies within one business day. No bots, no ticket queue.

Summary

  • 30-day voluntary return period after delivery, for unopened bags only.
  • 30-Night Sleep Guarantee for opened bags. Don't notice a difference, get your money back, keep the bag.
  • Returns must be registered via support@sf-zero.com before shipping.
  • Bags must be unopened with the safety seal fully intact to qualify for a standard refund.
  • Return shipping costs are the customer's responsibility unless the item is defective or covered by the guarantee.
  • Refunds are processed within 14 days after inspection.
  • Promotional items may qualify for exchange or store credit only.
  • Defective or incorrect items must be reported within 48 hours of delivery.